Shipping policy

Shipping Policy – SHFTYSCENTS LTD

SHFTYSCENTS LTD, trading as ShftyScents, aims to make delivery straightforward and reliable. Please review the information below before placing your order.

1. Processing and Dispatch

We aim to process and dispatch orders within 1–2 working days.

Processing may occasionally take longer during busy periods, promotions, bank holidays or circumstances outside our reasonable control.

Once your order has been dispatched, you will receive confirmation by email.

For this policy, working days are Monday to Friday, excluding UK bank holidays.

2. Shipping Methods

We currently deliver to addresses within the United Kingdom only. We do not currently offer international shipping.

We offer the following delivery options:

Standard Shipping

Estimated delivery within 2–5 working days after dispatch.

Express Tracked Shipping

Estimated delivery within 1 working day after dispatch.

Delivery timeframes are estimates and are not guaranteed unless expressly stated otherwise at checkout. Delivery may be affected by carrier delays, adverse weather, bank holidays or other circumstances outside our reasonable control.

Unless a different delivery timeframe has been agreed with you, orders will be delivered without undue delay and no later than 30 days after your order has been accepted.

3. Shipping Costs

Standard UK shipping costs £1.99.

Orders with a product total of £15 or more after discounts have been applied and before delivery charges qualify for FREE Express Tracked Shipping.

For orders below £15, the cost of Express Tracked Shipping will be shown at checkout before you complete your purchase.

All available delivery options and charges will be clearly displayed during checkout.

4. Tracking Information

Where a tracked delivery service is used, tracking information will be provided after your order has been dispatched.

You can use this information to follow the progress of your delivery.

5. Order and Address Changes

Please check that your delivery address is complete and correct before placing your order.

If you need to change your delivery address or another delivery detail, contact us as soon as possible at:

shftyscents@outlook.com

We will do our best to help, but changes cannot be guaranteed once an order has been processed or dispatched.

6. Undeliverable Packages

If a parcel is returned to us because an incorrect or incomplete address was provided, delivery was refused, or the parcel was not collected following reasonable delivery attempts, we will contact you.

If you ask us to send the order again, an additional reasonable delivery charge may apply.

You will not be charged for redelivery where the failed delivery was caused by SHFTYSCENTS LTD or the delivery carrier.

7. Lost, Delayed or Damaged Orders

Your order remains our responsibility until it has been delivered to you or to another person identified by you to receive it.

If your order has not arrived within the estimated delivery timeframe, appears to have been lost or arrives damaged, please contact us so that we can investigate with the delivery carrier.

Please include your order number and, where reasonably possible, photographs of any damaged packaging or products. Providing photographs will help us investigate the damage but is not a condition of your legal rights.

If an order is confirmed as lost, we will offer a replacement or refund in accordance with your legal rights.